Not even Norton, which I'd installed and updated could remove it. All I saw was a red screen with no solutions. In the long run, I ended up performing a manufacturing facility recovery using the Windows 98 SE disc that came with the system. In 2017, drastic steps like that https://helpdesksupportnumber.com/call-1-855-611-0111-for-virus-ransomware-trojan-malware-removal-support/